Telephone: 705.640.0668
Email: info@aspirespeech.ca
JOB OPPORTUNITIES
Job Description: Client Care Administrator
We are looking to hire a responsible, caring, and bubbly person to assist and coordinate services for clients at our multidisciplinary clinic located at 20 Ida Street in Bracebridge, Ontario. Duties include effectively collaborating with staff about client referrals and client questions, managing clinic schedules, creating client invoices, collecting payments, and executing all tasks assigned by the manager.
Hours: Part-time Monday, Wednesday, and Thursday 9 a.m. to 1 p.m.
Salary: $20 to $25 per hour based on experience
Mission:
At Aspire Speech our mission is to provide our clients and their families with exceptional care. Our team of therapists embody passion for helping others, empathy, respect, professionalism, and commitment to providing the highest quality care. We strive to help our clients reach their highest potential by identifying and evaluating their strengths, skills, and interests in order to engage them in evidence-based treatment practices while connecting them with community partners and programs.
Values:
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Client- and family-centered care
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Evidence-based therapy
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Passion
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Inclusion
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Collaboration
Job qualifications and skill requirements:
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Bachelor's degree or college diploma in business administration, customer service, psychology, business accounting and administration, counseling, or related field.
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Minimum one year experience in administration or customer service.
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Knowledge of speech and language pathology, occupational therapy, and psychology is an asset.
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Excellent verbal and written communication skills.
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Knowledge of administrative and clerical procedures and systems, including proficiency in word processing software, email, spreadsheets such as Excel, managing client files and records.
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Strong organizational and planning skills with attention to detail.
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Resourceful and strong problem-solving skills.
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Excellent time management skills and ability to multi-task and prioritize work.
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Timely and diligent execution of all tasks assigned by the manager.
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Open-minded, flexible, and collaborative with the Aspire Speech team and community partners.
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Professional, friendly, and positive manner.
Job duties and responsibilities:
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Greet clients, answer phone and email inquiries, and assist answering questions and concerns.
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Assist clients in navigating services offered throughout the Muskoka Parry Sound region.
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Create client files, document client interactions, and maintain accurate client records in the Jane clinic management software.
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Ensure compliance with current healthcare regulations.
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Assist clients in using the Jane client platform and troubleshoot issues.
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Schedule client appointments, adjust staff schedules, and manage room bookings.
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Send invoices, manage account receivables, and receive payments.
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Scan documents, file therapy material/documents, and laminate therapy materials.
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Run errands, pick up office supplies, and mail client reports.
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Coordinate manager meetings.
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Assist with company advertisement including blog posts, social media posts, and brochures and business cards.
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Provide insights to improve client care and overall satisfaction.
Please send resumé and cover letter to Genna Nichol, owner of Aspire Speech, at genna@aspirespeech.ca.
Posted date: November 19, 2024
Deadline to apply: December 13, 2024